Terms and Conditions

Intellectual Property

The Site and its original content, features and functionality are owned by HB LONDON and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. 

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by HB LONDON. HB LONDON has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit. 

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with English law without giving effect to any principles of conflicts of law. 

EU Law

By completing an order at checkout you agree that your personal data will be transferred to the U.S. for processing.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.


The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown when you place your order.


All orders will be dispatched within 7-10 working days of ordering and they will be sent using Royal Mail Recorded/Signed For. If you have ordered multiple items, they may be sent separately.

All parcels will need to be signed for. In the event that no-one is available to sign for the goods, the carrier will leave notification of their delivery attempt with the necessary redelivery information. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

Free Delivery Offers

Free delivery offers are subject to availability and are NOT applicable to addresses outside mainland UK unless otherwise stated. Free delivery offers also can not be used in conjunction with any other offer or against sale items unless otherwise stated.


Under the Consumer Contracts Regulations 2013* you have the right to cancel your order within 14 days following receipt of your Goods. Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given. You must inform us of your wish to cancel in writing within 7 working days following the date of receipt and must take reasonable care of the products and not use them. You can inform us by contacting us by email at info@hblondon.uk. You should return products to us at your own cost, in their original packaging, as soon as possible after informing us of your wish to cancel. If you return products to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.


In addition to your rights described under the Consumer Contracts Regulations above, in the unlikely event you are not entirely satisfied with your purchase, you can simply return it to us in its original, saleable condition with a returns note stating the reason for return.
Please allow 10 working days from our receipt of your returns for us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If there is a problem with issuing a refund to your card, our customer service team will contact you.
Subject to your rights under the Consumer Contracts Regulations, your initial delivery charge will only be refunded, if the item/s were faulty or the wrong item/s were sent. In all other cases (except those under the Distance Selling Regulations) you will be refunded the full value of the item/s returned less the delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.

We strongly recommend that you send the parcel by recorded delivery mail at your own cost and keep a copy of the recorded delivery number just in case your parcel goes missing. HB LONDON is not responsible for items lost by recorded delivery mail in the returns process. The cost of returning the item will be at your expense. Please see Exceptions for items which cannot be returned.

Exceptions to the Returns Policy

Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.

Suitcase Warranty

HB LONDON suitcases are thoroughly tested to ensure that all our suitcases meet the highest standards. However, if a problem occurs with an HB LONDON suitcase and the problem is caused by manufacturing defects in material and workmanship, HB LONDON will, in its discretion, either fix or replace the suitcase in accordance with the warranty terms and conditions stated herein. The duration of the warranty is 2 years and applies only to the first purchaser or gift recipient of the suitcase.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse or accidental (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines or taxi’s for example). If an airline causes damage whether it is apparent straight away or by weakening the parts, it is up to you to file a claim with the airline responsible.

If a problem occurs and is caused by manufacturing defects in material and workmanship, HB LONDON will arrange and pay for the collection of the suitcase if they are informed of this problem within 7 days of delivery. You are, however, responsible for all costs of getting the suitcase back to HB LONDON after these 7 days have expired. Once HB LONDON has received the suitcase, if the warranty applies, you will be notified as to whether the suitcase will be repaired or replaced. Any such repair or replacement will be at the expense of HB LONDON, including any costs required to return the repaired or replacement product to you.

*The Consumer Contracts Regulations

From 13 June 2014 the Consumer Contracts Regulations - which implement the European Consumer Rights Directive into UK law - apply to all purchases you make at a distance.

The Distance Seling Regulations have now been replaces by this piece of legislation.



© Copyright 2016 HB LONDON

If you have any questions about this Agreement, please contact us at info@hblondon.uk